How to record a response to a Request

When a response to a Request arrives, record its result on the Request page. This way the register shows how each request ended.

How to add a response

1. Open the Request page;
2. In the "Response details" block, click "Add a response to the request";
3. Fill in the form and save it.

What to enter in the form

• Response date — when the response was received;
• Status (required) — the result: "Accepted" (the information was provided) or "Rejected";
• Upload the response — a scan or file of the response; you can attach several files.

After saving, the Request automatically gets the "Response received" status. The result is shown in the register next to the status.

Editing and deleting a response

In the "Response details" block, open the action menu (three dots):

• "Edit" — correct the date or result, add files;
• "Delete" — delete the response. The Request returns to the "Sent" status (or "Created" if the sending date is not specified).